In an emergencyIf you or someone else is in immediate danger, call 000 now. For 24/7 crisis support call Lifeline on 13 11 14.

My parent is getting older and I don't know where to start

Government gateways for aged care & disability

Showing 2 services

Carer Gateway (Australian Government)

Government serviceAustralia-wide

Free national support for unpaid carers, including families caring for elderly parents or a relative with disability, offering counselling, coaching, respite, and peer support. Delivered in Victoria by Holstep Health (formerly Merri Health) and partners.

1800 422 737

Visit website

Request a call back or email contact: https://www.carergateway.gov.au/request-call-back?method=Email

No public street address (national phone service with VIC delivery partners) - nation-wide

My Aged Care (Australian Government)

Government serviceAustralia-wide

The national entry point for all government-funded aged care. Call to arrange an assessment under the Single Assessment System and ask specifically for culturally appropriate care, halal meals, and language-matched staff, which assessors can record as preferen…

1800 200 422

Visit website

For interpreting services (offered through TIS National), call: 131 450
ask the interpreter to contact My Aged Care on: 1800 200 422

No public street address (national phone & online service) - nation-wide

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Need an interpreter? Call TIS National on 131 450 and ask them to phone the service for you. This is free. Call 131 450

The ICV lists these services as a referral point. We do not run them and cannot guarantee availability. Contact details are checked regularly, but please confirm with the service before travelling.

Directory last reviewed 7 September 2026.