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Islamic Council of Victoria
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Refugee & New Migrant Support

I've just arrived in Australia and don't know where to begin

Settlement services for new arrivals

Showing 5 services

AMES Australia - Settlement Services & Humanitarian Settlement Program

All of Victoria

Australia's largest provider of settlement services for refugees and humanitarian entrants, delivering the Humanitarian Settlement Program in Victoria, South Australia, and Tasmania under contract to the Department of Home Affairs. Every client is assigned a c…

Floor 1, 61 Riggall St, Dallas VIC 3047. (open 9am-5pm) & Levels 4-5, 280 Thomas St, Dandenong VIC 3175; also Footscray 289 Barkly St, Noble Park 60 Douglas St, Epping Suite 4/763 High St - operates state-wide

Cultura (formerly Diversitat) - Settlement Services, Geelong

Local area

Free settlement support for refugees and new migrants in Geelong and the Barwon region - help with visas and citizenship, English classes, housing, employment, and youth and seniors programs.

North Geelong and Whittington - serves Geelong and the Barwon region

Ethnic Council of Shepparton and District

Local area

Free settlement casework, advocacy, community development and youth programs for refugees and new migrants in Shepparton and the Goulburn Valley.

309 Maude Street, Shepparton VIC 3630. serves Greater Shepparton and Moira

New Hope Foundation (a MiCare organisation)

Local area

Settlement casework, youth settlement, family services, and the Humanitarian Settlement Program for recently arrived refugees, family migrants, and asylum seekers in their first five years.

30A Pickett St, Footscray VIC 3011. (confirmed on the Home Affairs settlement provider register); also the MiCare Werribee Refugee Resource Centre, Suite 13-15, 2-14 Station Place, Werribee VIC 3030, plus Ascot Vale, Collingwood, Frankston, Melton & Oakleigh

Spectrum Migrant Resource Centre

Local area

Free settlement casework, the Humanitarian Settlement Program, and family and youth programs for the first five years after arrival, with many staff who are former refugees.

Level 1, 306-308 Bell St, Preston VIC 3072. (also Dallas & Sunshine) - serves northern & north-western Melbourne

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The ICV lists these services as a referral point. We do not run them and cannot guarantee availability. Contact details are checked regularly, but please confirm with the service before travelling.

Directory last reviewed 7 September 2026.

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