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I've just arrived in Australia and need settlement help

Settlement services for new arrivals

Showing 8 services

AMES Australia - Settlement Services & Humanitarian Settlement Program

All of Victoria

Australia's largest provider of settlement services for refugees and humanitarian entrants, delivering the Humanitarian Settlement Program in Victoria, South Australia, and Tasmania under contract to the Department of Home Affairs. Every client is assigned a c…

13 26 37

Visit website

Enquiries: https://ames.net.au/contact-us

Floor 1, 61 Riggall St, Dallas VIC 3047. (open 9am-5pm) & Levels 4-5, 280 Thomas St, Dandenong VIC 3175; also Footscray 289 Barkly St, Noble Park 60 Douglas St, Epping Suite 4/763 High St - operates state-wide

Cultura (formerly Diversitat) - Settlement Services, Geelong

Local area

Free settlement support for refugees and new migrants in Geelong and the Barwon region - help with visas and citizenship, English classes, housing, employment, and youth and seniors programs.

(03) 5260 6000

Visit website

Enquiries: https://www.cultura.org.au

North Geelong and Whittington - serves Geelong and the Barwon region

Ethnic Council of Shepparton and District

Local area

Free settlement casework, advocacy, community development and youth programs for refugees and new migrants in Shepparton and the Goulburn Valley.

(03) 5831 2395

info@ethniccouncil.com.au Visit website

309 Maude Street, Shepparton VIC 3630. serves Greater Shepparton and Moira

Foundation House (Victorian Foundation for Survivors of Torture)

All of Victoria

Free, confidential counselling and trauma recovery support for people of refugee background who have experienced torture or trauma, plus family, group, and advocacy services.

(03) 9389 8900

info@foundationhouse.org.au Visit website

4 Gardiner St, Brunswick VIC 3056. (head-office) - operates state-wide (Offices located in Dandenong, Sunshine, Ringwood, Weriribee, and Dallas)

Migrant Resource Centre North-West Region Inc.

Local area

Settlement support for migrants and refugees across Melbourne's north-west, with offices in St Albans and Broadmeadows.

1300 676 044

mrcnw@mrcnorthwest.org.au Visit website

20 Victoria Cres, St Albans VIC 3021. & 11-17 Pearcedale Pde, Broadmeadows VIC 3047

New Hope Foundation (a MiCare organisation)

Local area

Settlement casework, youth settlement, family services, and the Humanitarian Settlement Program for recently arrived refugees, family migrants, and asylum seekers in their first five years.

03 9448 8009

footscray@newhope.asn.au Visit website

30A Pickett St, Footscray VIC 3011. (confirmed on the Home Affairs settlement provider register); also the MiCare Werribee Refugee Resource Centre, Suite 13-15, 2-14 Station Place, Werribee VIC 3030, plus Ascot Vale, Collingwood, Frankston, Melton & Oakleigh

Southern Migrant and Refugee Centre (SMRC)

Local area

Supports newly arrived refugees and migrants in Melbourne's south-east with settlement casework, youth and family support, aged care, and community programs, delivered in-language.

(03) 9546 5255

Springvale

info@secl.org.au Visit website

Dandenong: (03) 9791 8344

Springvale 5 Osborne Ave VIC 3171. (Mon-Fri 9am-5pm) | Dandenong 186 Foster St East VIC 3175 (Mon, Tue, Thu, Fri 10am-4pm; Wed 1pm-4pm) - both appointment only

Spectrum Migrant Resource Centre

Local area

Free settlement casework, the Humanitarian Settlement Program, and family and youth programs for the first five years after arrival, with many staff who are former refugees.

03 9496 0200

preston@spectrumvic.org.au Visit website

or: 1300 735 653

Level 1, 306-308 Bell St, Preston VIC 3072. (also Dallas & Sunshine) - serves northern & north-western Melbourne

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Directory last reviewed 7 September 2026.